Customer Management
Know every customer.
See order history, store credit, favorites, and a full activity timeline for every customer. Manage your entire customer base from one screen.
Your customers, not just order numbers
Every customer who buys from your live shows, webstore, mobile app, or social media gets a full profile. See what they have bought, what they want, and how to keep them coming back.
See your entire customer base
The all customers screen shows every customer with their status, phone number, order count, total spent, join date, location, and tags. Search, sort, and filter to find exactly who you are looking for. Export your customer list or import customers from another platform.
Take action on customers in bulk
Select multiple customers and take bulk actions. Ignore buy comments from problem buyers, block customers, add or subtract store credit, or delete accounts. Tag customers to segment them for future marketing or live show promotions.
Full customer profiles with order history
Open any customer to see their complete profile. Average order value, total spent to date, and products returned are right at the top. Below that, their full order history with the same pipeline tabs you use in order management. Manage store credit, contact information, and shipping addresses all from one screen.
Track every interaction on the timeline
Every customer has an activity timeline that logs emails sent, orders paid, and other key events. Leave internal notes that only you and your staff can see. Tag customers to organize them by group, interest, or behavior.
See what customers want
Every customer profile includes their favorites broken down by wishlist, waitlist, and waitlist authorized. Know which products your customers are interested in so you can feature them in your next live show or send a notification when they are back in stock.
Customer management built for live sellers
Store credit
Add or subtract store credit from any customer profile. Use it for returns, loyalty rewards, or live show giveaways. Customers can apply their balance at checkout.
Wishlists and waitlists
See what products each customer has wishlisted or waitlisted. Use this to plan your live show lineup around what your audience actually wants.
Tags and segmentation
Tag customers to segment them by group, behavior, or interest. Use tags to target promotions, personalize your live shows, or track VIP buyers.
Internal notes and timeline
Leave notes on any customer profile that only you and your staff can see. The activity timeline logs every order, email, and interaction automatically.
Block and moderate
Block customers or ignore their buy comments during live shows. Keep your community healthy without disrupting the experience for everyone else.
Import and export
Import your existing customer list from another platform or export your Buy Social customers at any time. Your customer data is always yours.
Customer management for every seller
Boutique owners
Know your repeat buyers by name. See their order history, favorite products, and total spent. Use store credit to reward loyalty and keep them coming back to your live shows.
Growing teams
Internal notes and timeline let your team stay on the same page. Anyone on your staff can see a customer's full history and pick up where someone else left off.
Multi-channel sellers
Customers who buy from your live shows, webstore, and mobile app all have one unified profile. No duplicate records, no confusion about who bought what and where.
Plans that scale with your customers
Customer management is included on all paid plans.
Free Trial
$0
Basic customer profiles
Startup
$99/mo
Full CRM, 5K customers
Business
$299/mo
Full CRM, 50K customers
Enterprise
Custom
Unlimited customers
Questions & answers
Everything you need to know about customer management
Know your customers
Full profiles, order history, store credit, and wishlists for every customer. All in one place.