Service Level Agreement

Last updated: February 2026

This Service Level Agreement (SLA) describes Buy Social's commitments regarding platform availability and support response times.

Platform Availability

We commit to 99.9% uptime for our core platform services, measured on a monthly basis. Scheduled maintenance windows are excluded from this calculation and will be communicated in advance.

Support Response Times

Channel	Hours	Response Time
Live Chat	7 days/week, 8am-6pm CT	20 minutes
Email	7 days/week	Next business day
Enterprise (Dedicated)	Custom	Priority response

Liveshow Guarantees

Maximum liveshow duration: 8 hours
Platform supports 100+ concurrent streams
1 stream per store at a time

Contact

For SLA-related questions, contact support@trybuysocial.com.