Security at Buy Social
Your business data, your customers' information, and every transaction on our platform are protected by enterprise-grade security infrastructure. Here is how we keep everything safe.
SOC 2 Type II
Audited annually for security, availability, and confidentiality
PCI DSS Level 1
Payment processing through Stripe, the highest level of PCI compliance
GDPR Compliant
Full compliance with European data protection regulations
CCPA Compliant
California Consumer Privacy Act compliance for US customers
Infrastructure security
Buy Social runs on hardened, redundant infrastructure designed for high availability and resilience. Every component is built with security as the foundation, not an afterthought.
Redundant infrastructure
Your data is hosted across multiple geographically separated data centers with automatic failover. If one facility goes offline, your store and live shows continue without interruption.
Global content delivery
Static assets and media are served through a global edge network with over 400 points of presence. Your webstore and shopper app load fast for customers anywhere in the world.
Automated backups
Continuous automated backups with point-in-time recovery. Your data is replicated across multiple availability zones so it is never stored in a single location.
DDoS protection
Built-in distributed denial-of-service protection automatically detects and mitigates volumetric, protocol, and application-layer attacks before they reach your store.
99.99% uptime SLA
Enterprise-grade availability with redundant load balancers, auto-scaling compute, and self-healing infrastructure. Your live shows and checkout never go down when it matters most.
24/7 infrastructure monitoring
Real-time monitoring of every system component with automated alerting. Our operations team is notified within 60 seconds of any anomaly and responds immediately.
Data encryption
Every piece of data on our platform is encrypted — whether it is moving between systems or stored in our databases. We use the strongest encryption standards available.
Encryption in transit
All data transmitted between your browser, our APIs, and our servers is encrypted using TLS 1.3 with perfect forward secrecy. Every connection is secured with the strongest available cipher suites.
Encryption at rest
All stored data — customer records, order history, product catalogs, and analytics — is encrypted using AES-256, the same encryption standard used by governments and financial institutions worldwide.
Key management
Encryption keys are managed through a dedicated hardware security module (HSM) service. Keys are automatically rotated on a regular schedule and never stored alongside the data they protect.
Tokenized payments
Credit card data is tokenized before it ever reaches our systems. Raw card numbers are never stored on our servers. All payment processing goes through Stripe, a PCI DSS Level 1 certified processor.
Access controls and authentication
Control exactly who can access what in your Buy Social account. Every access point is protected and every action is logged.
Role-based access controls
Assign granular permissions to every team member. Control who can manage products, process orders, view analytics, run live shows, and access customer data. Every action is logged.
Two-factor authentication
Protect your account with two-factor authentication using authenticator apps or SMS. Enforce 2FA across your entire team on Business and Enterprise plans.
Audit logging
Every login, configuration change, data export, and administrative action is recorded in a tamper-proof audit log. Enterprise customers can export logs to their own SIEM systems.
Single sign-on (SSO)
Enterprise customers can integrate Buy Social with their identity provider using SAML 2.0 or OpenID Connect. Manage access through your existing directory service.
Network and application security
Multiple layers of protection defend against external threats. Automated systems detect, block, and respond to attacks before they can impact your business.
Web application firewall
A managed web application firewall inspects all incoming traffic and blocks common attack patterns including SQL injection, cross-site scripting, and request forgery before they reach the application.
Network isolation
Application servers, databases, and internal services run in isolated private networks that are not accessible from the public internet. Access is restricted through tightly scoped security groups.
Intrusion detection
Continuous threat detection monitors network traffic, API calls, and system behavior for signs of unauthorized access, compromised credentials, or malicious activity.
Vulnerability management
Automated vulnerability scanning runs against all systems on a continuous basis. Critical vulnerabilities are patched within 24 hours. We also conduct annual third-party penetration tests.
Data handling practices
Data residency
Customer data is stored in the United States by default. Enterprise customers can request specific data residency regions to meet local regulatory requirements.
Data retention
We retain your data for as long as your account is active. When you close your account, we delete your data within 90 days. Backups are purged within 180 days of account closure.
Data portability
You can export all of your data — products, customers, orders, and analytics — at any time through the Buy Social dashboard or API. Your data belongs to you.
Third-party subprocessors
We carefully vet every third-party service that handles customer data. All subprocessors are required to meet our security standards and are bound by data processing agreements. A list of current subprocessors is available on request.
Reporting security issues
If you discover a security vulnerability in Buy Social, we want to hear from you. Please report it responsibly so we can investigate and resolve it quickly.
Email: security@trybuysocial.com
Please include a detailed description of the vulnerability, steps to reproduce, and any relevant screenshots or logs. We will acknowledge your report within 24 hours and keep you informed as we investigate.